When you call or email us, or are referred by another party, we will spend time listening to your concerns and worries and will talk you through how we can best help.

Our response depends very much on your circumstances as everyone is different and you will need us to support you in a way that is unique to you. If we are unable to help, don’t worry; we can often refer you to a service elsewhere that will help.

At Paperweight, we make the client the focus of our attention, whilst dealing with the source of your problems professionally and tactfully and with discretion and determination.

After an initial “assessment” based on the information you or a referrer have given us, we appoint a caseworker, chosen for matching skills to the problem at hand. They will have an initial meeting with you in your own home or at a mutually agreed venue. They’ll talk to you about how to prioritise your issues, which other agencies are already involved if at all, and discuss a strategy to resolve these matters. This may include making telephone calls, initiating correspondence, attending meetings with other agencies, going with you to the offices of a solicitor or accountant, attending court or simply sitting down with you at home sorting out a backlog of paperwork, or creating a working domestic budget.

The caseworker can also call upon the services and advice of our Expert Panel. They provide solutions and direction in such matters as family law, accounting, taxation, inheritance, insurance and benefits, to name a few.

The caseworker will keep you informed of progress and will keep written records of meetings and all the communications. The length of the case will depend upon the complexity, but whether a life-changing event has overtaken you, or you are simply snowed under with bureaucracy, we will apply the same determination and professionalism to help you reach a solution with which you are happy.

Our Ethos

• Maintain absolute confidentiality at all times
• Always act in the best interests of the client
• Be sensitive to the needs of the client
• Seek to create a professional yet friendly relationship
• Offer practical solutions based on their needs
• Ask for all the relevant information
• Always seek the clients’ approval before acting on issues
• Aim to educate the client so that they can be self-sufficient in the future