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Helpline Assessor Plus

The Paperweight Trust is seeking highly motivated paid individuals to join our office team.

Hours: Part-Time position (full working week to be shared by 2/3 people)

Reports to: Director of Operations

Salary:  £14-£16 per hour DOE

Location: Hendon

Key responsibilities include:

• Answering incoming calls to the helpline and conducting initial assessments of client needs.
• Assisting the Director of Operations with day-to-day tasks.
• Maintaining accurate records of client interactions and outcomes.
• Collaborating with other team members and agencies to coordinate comprehensive support for clients.
• Participating in regular training and professional development activities to enhance knowledge and skills.
• Taking on other key responsibilities as and when required by the Senior Leadership team.

Essential:

• Highly proficient in all Microsoft packages.
• Have previous experience using a CRM or similar style database.
• Fluent in English (Spoken and Written)
• Empathetic and can-do attitude.

The ideal candidate will have excellent communication skills, a compassionate and empathetic demeanour, and the ability to remain calm and composed in high-pressure situations. Previous experience in a similar role or in a social services setting is preferred.

This is a part-time position, with the potential for increased hours as the helpline grows.

If you are passionate about helping others and making a positive impact in your community, we encourage you to apply for this rewarding opportunity with the Paperweight Trust.

To apply please download and complete the application form and return it to recruitment@paperweight.org.uk

If you do not hear from us within 5 working days, please assume that your application has not been successful and we wish you success in your future search.

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