When you contact us, or are referred by another party, we will spend time listening to your concerns and worries and will talk you through how we can best help.
Our response depends very much on your circumstances as everyone is different and you will need us to support you in a way that is unique to you.
We will work alongside you to address the underlying causes of your difficulties professionally, tactfully and with discretion and determination.
Our team is trained to work sensitively and effectively, especially with clients experiencing bereavement, relationship breakdown, or mental and physical health challenges.
Our trained assessors will listen carefully and without judgement to your story and take the time to understand your circumstances. They will gather the key details we need so that we can identify the most suitable support and appoint the right caseworker with the experience to understand the issues you are facing.
Where possible, clients can be seen in one of our hubs, or we may be able to visit you at home, alternatively we can support you online.
You will usually work with the same caseworker throughout your time with us, providing continuity, reassurance and practical support. We will be alongside you throughout your journey, for as long as our help is needed.
Maintain absolute confidentiality at all times
Always act in the best interests of the client
Be sensitive to the needs of the client
Seek to create a professional yet friendly relationship
Offer practical solutions based on their needs
Ask for all the relevant information
Always seek the clients’ approval before acting on issues
Aim to educate the client so that they can be self-sufficient in the future
Need urgent help?
Call us on 0330 174 4300
Paperweight:
Lifting the burden of paperwork for people who are in crisis - providing practical guidance and support to those in crisis in the Jewish Community.
Meet the people who lift the weight from your shoulders and make Paperweight happen
Paperweight is busy expanding to set up branches in a host of small regional Jewish communities dotted around the country.
Paperweight often works in partnership with many other organisations and borough councils, and often in a multi-disciplinary format.
Practical help with legal, financial and everyday challenges
Help coping with debt, budgeting and bills, housing, form filling, wills and probate matters.
Informal guidance through the legal maze, typically in civil or family matters.
Helping you get benefits you’re entitled to, such as housing benefit and income support.
When you need a regular helping hand…
Get Involved Volunteer
