This is an evolving role, offering the opportunity to play a key part in expanding local services, supporting clients and developing our volunteer Caseworker team.

The coordinator will work closely with:

• The Director of Operations
• The Leeds Coordinator
• The Communications and National Services Coordinator

• Manage the day-to-day running of the Paperweight Leeds office and associated logistics
• Organise meetings, manage the office diary and ensure the office is maintained and ready for use.
• Maintain accurate records and ensure all CRM (Charitylog) data is kept up to date.

• Liaise with, progress and monitor client enquiries from Leeds-based organisations and individuals.
• Direct clients to the National Helpline for initial assessments and allocations.
• Support elderly or non-IT-literate clients in accessing remote appointments (e.g. Zoom/MS Teams).
• Undertake essential casework tasks, including form-filling, advocacy, budgeting and basic benefits work (full training provided).
• Act as a Caseworker.

• Support the ongoing recruitment, development and coordination of volunteer Caseworkers in Leeds (as and when required).
• Allocate and coordinate Caseworkers to clients.
• Support training, supervision, performance monitoring and evaluation
• Assist in setting team goals, KPIs and deadlines.
• Promote team motivation, wellbeing and cohesion
• Plan and organise team-building activities
• Identify training needs and help facilitate coaching and development

• Act as Paperweight’s representative and advocate in Leeds.
• Build and maintain strong relationships with synagogues, Jewish organisations and the wider community.
• Work with the Communications Coordinator to support press and media engagement where appropriate.
• Promoting the charity and delivering presentations to raise the profile of Paperweight within the Leeds Jewish community

We are looking for someone who:

• Is proactive, organised, efficient and a self-starter.
• Is calm, compassionate and experienced in working with vulnerable people.
• Understands the importance of confidentiality and GDPR compliance (training provided).
• Has good IT skills and experience using CRM systems (training provided).
• Understands Leeds Jewish social and welfare organisations (desirable).
• Has a background in welfare, social work or the charity sector (desirable, but not essential).

• Initially 12 hours per week, with potential to increase to 18 hours
• Flexible working hours
• Primarily office-based within the LJHA complex, with some community and home visits

Paperweight offers comprehensive training, skills development and ongoing support within a professional, caring team environment.