Ella's Story

Ella used to get very anxious about bills. Now she gets Paperlite.

Ella had struggled throughout her childhood and school years, receiving regular detentions for lost and missed homework, but the penalties in adulthood for missed bills and late applications are a lot more severe than no breaktime.

After being forced to drop out of university, Ella moved into a flat share, renting a room from the landlord. Ella’s landlord took responsibility for all the bills and Ella paid her share, along with her rent, by standing order every month.

After a couple of years and following a new job in graphic design for a large advertising agency, Ella moved into a one-bedroom flat and started working from home. Regardless of being neurodivergent with a diagnosis of Dyspraxia and Dyslexia, Ella was still able to manage her workload and meet deadlines. However, she struggled to manage her household bills. Without the buffer of a landlord, Ella’s anxiety increased and she developed a phobia of opening post which resulted in the council sending bailiffs to her door for unpaid council tax.

Ella’s mother contacted Paperweight and she was allocated a case worker from the Paperweight Money Advice Team who was able to speak to her creditors and arrange bill payments by Direct Debit where available and a payment plan for the repayment of arrears. Once Ella’s immediate concerns had been met and after a number of conversations with her, Ella and her caseworker agreed that she would not be able to manage her paperwork herself long term and that Paperlite would offer the on-going support and the help Ella needed to keep the bailiffs from her door.

Created specifically for people like Ella who, due to neurodiversity, physical or mental disabilities or the fragility of becoming older or for any other reason which prevents them from being able to remain in control, will always need extra support.

A Paperlite caseworker will see you for two hours every month for a small monthly contribution and ensure that you have the continued support to live your life without feeling overwhelmed.

“Ella’s anxiety increased, and she developed a phobia of opening post.”

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